{"id":11,"date":"2025-11-09T19:36:51","date_gmt":"2025-11-09T19:36:51","guid":{"rendered":"https:\/\/hellobusiness.sa\/?page_id=11"},"modified":"2025-11-26T08:27:42","modified_gmt":"2025-11-26T08:27:42","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b1%d8%ac%d8%a7%d8%b9","status":"publish","type":"page","link":"https:\/\/hellobusiness.sa\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b1%d8%ac%d8%a7%d8%b9\/","title":{"rendered":"Return policy"},"content":{"rendered":"<h1>\ud83d\udee1\ufe0f Guaranteed return and Exchange Policy<\/h1>\n<p>&nbsp;<\/p>\n<p data-path-to-node=\"3\">In <b>Hello business<\/b>, We are committed to providing the highest quality standards for all the needs of your company and office. To ensure your complete comfort and trust, we offer a clear and flexible return and Exchange Policy.<\/p>\n<p data-path-to-node=\"4\">\n<h2>1. General terms of return and Exchange<\/h2>\n<p>&nbsp;<\/p>\n<ul data-path-to-node=\"5\">\n<li>\n<p data-path-to-node=\"5,0,0\"><b>Return period:<\/b> The customer has the right to request a return or exchange of products within a maximum period <b>[Please specify the length of time, example: 7 working days]<\/b> From the date of receipt of the application.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,1,0\"><b>Product status:<\/b> Products to be returned or exchanged must be in <b>Original condition<\/b> Received, unused, with the original factory packaging intact and all original labels attached.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,2,0\"><b>Proof of purchase:<\/b> Must be attached <b>Original purchase invoice<\/b> Or a copy of it when requesting a return or exchange.<\/p>\n<\/li>\n<\/ul>\n<hr data-path-to-node=\"6\" \/>\n<p data-path-to-node=\"7\">\n<h2>2. Cases of Return of accepted products<\/h2>\n<p>&nbsp;<\/p>\n<p data-path-to-node=\"8\">We accept return and exchange requests in the following cases:<\/p>\n<table data-path-to-node=\"9\">\n<thead>\n<tr>\n<td><strong>Status<\/strong><\/td>\n<td><strong>Details<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span data-path-to-node=\"9,1,0,0\"><b>Arrival of a damaged or defective product<\/b><\/span><\/td>\n<td><span data-path-to-node=\"9,1,1,0\">If the product arrives defective as a result of manufacturing or damaged during the shipping and delivery process.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"9,2,0,0\"><b>Wrong product<\/b><\/span><\/td>\n<td><span data-path-to-node=\"9,2,1,0\">If a product different from the one ordered is received on the invoice.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"9,3,0,0\"><b>Non-conformity of specifications<\/b><\/span><\/td>\n<td><span data-path-to-node=\"9,3,1,0\">If the product does not materially match the specifications stated on our platform.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"9,4,0,0\"><b>Change of opinion (within the conditions)<\/b><\/span><\/td>\n<td><span data-path-to-node=\"9,4,1,0\">If the customer wishes to return despite the safety of the product\u060c <b>Return shipping fee discount applies<\/b> A restocking fee may apply if the outer casing is opened.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr data-path-to-node=\"10\" \/>\n<p data-path-to-node=\"11\">\n<h2>3. Products that cannot be returned or exchanged<\/h2>\n<p>&nbsp;<\/p>\n<p data-path-to-node=\"12\">For reasons of quality, health, and the nature of the product, the following products cannot be returned or exchanged:<\/p>\n<ul data-path-to-node=\"13\">\n<li>\n<p data-path-to-node=\"13,0,0\">Consumer products of which a part has been used (eg inks, cleaning agents that have opened).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,1,0\">Cafe products, drinks and foods whose hygienic packaging or packaging has been opened.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,2,0\">Digital products or programs that have been activated.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,3,0\">Products that have been customized at the request of the customer.<\/p>\n<\/li>\n<\/ul>\n<hr data-path-to-node=\"14\" \/>\n<p data-path-to-node=\"15\">\n<h2>4. Return or exchange request procedure<\/h2>\n<p>&nbsp;<\/p>\n<p data-path-to-node=\"16\">To submit a return request, please follow these steps:<\/p>\n<ol start=\"1\" data-path-to-node=\"17\">\n<li>\n<p data-path-to-node=\"17,0,0\"><b>Contact us:<\/b> Send a request via [<b>Please put your preferred means of communication: e-mail or contact form<\/b>] Or contact the technical support team at [<b>Phone number<\/b>].<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,1,0\"><b>Providing us with data:<\/b> State the order number, the name of the product to be returned, and the reason for the return clearly.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,2,0\"><b>Product inspection:<\/b> Our team will organize the process of receiving the product and inspect it for compliance with the above return conditions.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,3,0\"><b>Completion of the process:<\/b><\/p>\n<ul data-path-to-node=\"17,3,1\">\n<li>\n<p data-path-to-node=\"17,3,1,0,0\"><b>For replacement:<\/b> The replacement product is shipped during [<b>Fixed term<\/b>] After confirming the examination.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,3,1,1,0\"><b>For return:<\/b> The product value (minus any applicable shipping or administration fees) will be refunded to the original payment method during <b>[Please specify the duration, example: 5-14 working days]<\/b> From the date of confirmation of acceptance of the return.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr data-path-to-node=\"18\" \/>\n<blockquote data-path-to-node=\"19\">\n<p data-path-to-node=\"19,0\"><b>Important notice:<\/b> In case the return was due to the fault of <b>Hello business<\/b> (Damaged or faulty product), we bear all shipping costs related to the return and exchange process.<\/p>\n<\/blockquote>\n<hr data-path-to-node=\"20\" \/>\n<p data-path-to-node=\"21\"><b>Do you have any other queries<\/b> Our technical support team is ready to help you around the clock to ensure a smooth supply experience 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