🛡️ Guaranteed return and Exchange Policy

 

In Hello business, We are committed to providing the highest quality standards for all the needs of your company and office. To ensure your complete comfort and trust, we offer a clear and flexible return and Exchange Policy.

1. General terms of return and Exchange

 

  • Return period: The customer has the right to request a return or exchange of products within a maximum period [Please specify the length of time, example: 7 working days] From the date of receipt of the application.

  • Product status: Products to be returned or exchanged must be in Original condition Received, unused, with the original factory packaging intact and all original labels attached.

  • Proof of purchase: Must be attached Original purchase invoice Or a copy of it when requesting a return or exchange.

2. Cases of Return of accepted products

 

We accept return and exchange requests in the following cases:

Status Details
Arrival of a damaged or defective product If the product arrives defective as a result of manufacturing or damaged during the shipping and delivery process.
Wrong product If a product different from the one ordered is received on the invoice.
Non-conformity of specifications If the product does not materially match the specifications stated on our platform.
Change of opinion (within the conditions) If the customer wishes to return despite the safety of the product، Return shipping fee discount applies A restocking fee may apply if the outer casing is opened.

3. Products that cannot be returned or exchanged

 

For reasons of quality, health, and the nature of the product, the following products cannot be returned or exchanged:

  • Consumer products of which a part has been used (eg inks, cleaning agents that have opened).

  • Cafe products, drinks and foods whose hygienic packaging or packaging has been opened.

  • Digital products or programs that have been activated.

  • Products that have been customized at the request of the customer.

4. Return or exchange request procedure

 

To submit a return request, please follow these steps:

  1. Contact us: Send a request via [Please put your preferred means of communication: e-mail or contact form] Or contact the technical support team at [Phone number].

  2. Providing us with data: State the order number, the name of the product to be returned, and the reason for the return clearly.

  3. Product inspection: Our team will organize the process of receiving the product and inspect it for compliance with the above return conditions.

  4. Completion of the process:

    • For replacement: The replacement product is shipped during [Fixed term] After confirming the examination.

    • For return: The product value (minus any applicable shipping or administration fees) will be refunded to the original payment method during [Please specify the duration, example: 5-14 working days] From the date of confirmation of acceptance of the return.

Important notice: In case the return was due to the fault of Hello business (Damaged or faulty product), we bear all shipping costs related to the return and exchange process.

Do you have any other queries Our technical support team is ready to help you around the clock to ensure a smooth supply experience for your company.